Returns & Exchanges


You may return or exchange items up to 14 business days after receiving your original order. The products must be sent back in their original condition, original packaging and with the appropriate return label within 14 days after the purchase. Shipping fees are non-refundable. We are not responsible for lost or missing returned items.

If you meet all the aforementioned requirements, please e-mail us at Your message should include a brief description of why you are requesting a refund as well as your order number and order date. We will be in contact with you shortly to rectify the situation.

All goods will be inspected and the return shall be processed within 14 working days. We will contact you once the process is complete. Depending on your bank or card issuer, it may take up to 10 working days for the funds to be credited into your bank account. Refunds may only be issued to ​the credit card, PayPal account, or Alipay account used to make the original purchase. Gift cards are non-refundable.

We appreciate the trust you've placed in our brand and we will always do all we can to ensure that our customers are satisfied with their Unleash purchase.